Travelling can be a thrilling experience, but the quality of your journey often starts and ends with an airport. North America, home to some of the world’s busiest air travel hubs, offers a mixed bag when it comes to airport experiences. Based on J.D. Power’s 2024 rankings, we’ve compiled a list of the top five major airports that make flying a breeze, as well as the five that might test your patience. From amenities to accessibility, these airports are the gatekeepers to your next adventure:
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THE BEST AIRPORTS IN NORTH AMERICA ARE:
Minneapolis-Saint Paul International Airport
Minneapolis-Saint Paul International Airport shines as a beacon of efficiency and comfort. With its sleek terminals and a plethora of dining and shopping options, it’s no wonder travellers rate it highly. The airport’s commitment to a seamless travel experience is evident in its quick security lines and clean facilities. Whether you’re connecting or starting your journey here, MSP ensures your travel is stress-free.
Detroit Metropolitan Wayne Country Airport
Detroit Metropolitan Wayne Country Airport, known for its modern design and high-tech features, secures its spot among the best. The airport’s user-friendly layout and the rapid transit system make navigating through the terminals a breeze. DTW’s commitment to traveller satisfaction is reflected in its wide range of services and amenities, catering to both business and leisure travellers alike.
Phoenix Sky Harbor International Airport
Phoenix Sky Harbor International Airport is celebrated for its sunny disposition and warm hospitality. PHX’s terminals are bright and airy, offering a comfortable environment for passengers. The airport’s efficient operations and attentive staff ensure a pleasant experience, making it a favourite among those who travel through the American Southwest.
John F. Kennedy International Airport
New York City’s John F. Kennedy International Airport stands out for its global connectivity and vibrant atmosphere. JFK’s improvements in terminal facilities and customer service have elevated the travel experience, making it a premier gateway for international travellers. The airport’s cultural diversity is also reflected in its dining and retail options, providing a world-class experience.
Dallas/Fort Worth International Airport
Dallas/Fort Worth International Airport, sprawling and bustling, is a testament to Texan hospitality. DFW’s expansive network of flights and its dedication to traveller comfort make it a top choice for flyers. The airport’s amenities, including lounges and family-friendly facilities, add to its appeal as a leading international hub.
AND THESE ARE THE WORST:
Seattle-Tacoma International Airport
Seattle-Tacoma International Airport, despite its stunning Pacific Northwest location, faces challenges that affect its ranking. SEA’s travellers often report congestion and delays, which can dampen the overall airport experience. However, efforts to improve infrastructure and services are underway, aiming to enhance future travel experiences.
Hartsfied-Jackson Atlanta International Airport
Hartsfied-Jackson Atlanta International Airport, the world’s busiest, struggles with the sheer volume of passengers it handles. ATL’s efforts to streamline operations and expand facilities are ongoing, but travellers currently face long wait times and crowded spaces, which can be overwhelming for some.
O’Hare International Airport
Chicago’s O’Hare International Airport is known for its bustling activity, but this comes with a cost. ORD’s travellers often encounter busy terminals and lengthy delays, which can lead to a stressful airport experience. Nonetheless, O’Hare’s global significance and its role as a major connecting hub remain undisputed.
Toronto Pearson International Airport
Toronto Pearson International Airport serves as Canada’s largest and busiest airport, but this status brings challenges. YYZ’s passengers sometimes face long processing times and navigation difficulties within its terminals. However, Pearson is actively investing in improvements to enhance efficiency and traveller satisfaction.
Newark Liberty International Airport
Newark Liberty International Airport, while a vital part of the New York metropolitan area’s airport system, often falls short in passenger satisfaction. EWR’s travellers cite issues with facilities and services, leading to a less favourable view of the airport. Efforts to modernize and upgrade are in progress, aiming to reshape Newark’s future reputation.
